Bitcoin fees

Can someone explain the fees with BTC please?

Here's the scenario, I run a website (linked at bottom if interested) that runs off donations mostly. I received my first BTC donation from it which said it was $20, but I only received about $3.50… ~$17.5 seemed to have got lost along the way, is this normal? Admittedly I haven't used BTC much yet, so sorry for noob question!

coinember.app/

submitted by /u/leAlphaMike
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