Issue with recovering funds from seed

So I have a hardware wallet from a shitty startup that went bust (Sugi) and I wanted to recover my coins from this wallet to another by using my seed. (Transferring doesn't work because my wallet in "not in their system" WTF)

However, the recovered wallet shows 0 BTC (nor any transactions) while I can clearly see them on the blockchain. I hope it's just an issue with the derivative paths but I fear that I lost access to my coins due to maybe multisig. I cannot get in touch with anyone from this startup to help me. Does anyone have an idea/tipp how to access it? I will reward the person who helped my get my coins back. Thanks.

submitted by /u/phileo
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