Fixedfloat is holding my funds

I tried to exchange some btc to xmr using fixedfloat just a few hours ago. Everything seemed to have went smoothly and it said the funds were transferred but I never received anything. I contacted their support and they said they froze the transfer because "Your order was stopped because we received information from our partners that the funds in your address were obtained fraudulently" which is nonsense. I've used them many times before in the past with no issues. How am I supposed to prove that my funds aren't "fraudulent" whatever that means

They can just says it's fraudulent as an excuse to hold someone's funds now. I'd be careful to anyone trying to use their services right now. I'm extremely pissed off and don't know what to do

submitted by /u/xmrhero
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